About Me

Work Experience

Just after my apprenticeship as Fachinformatiker at debis systemhaus (nowadays T-Systems) in 2003 I worked as Software Developer with a focus on management software for Fire Departments and Airports, responsible for the migration from local applications to web-apps.

In 2007 I started my consulting career as an ITSM specialist for the Serena Software applications TeamTrack, Serena Business Manager and Mariner, supporting customers with ITIL IT-SM process design and implementation including SIAM frameworks for data synchronisation.

In 2013 I joined ServiceNow in Munich as a (Senior) Technical Consultant, later also team lead for the Munich Professional Services Team. At ServiceNow I specialised on ITSM and ITOM, working in large ITSM projects responsible for the process design and implementation and stream lead for implementation teams (local, nearshore and offshore).

In late 2017 I took the opportunity to become the ServiceNow Platform Architect for a Munich Tool company, where I was responsible for the ServiceNow platform, process design and implementation with focus on CSM, ITSM and FSM.

In 2018 I went back to ServiceNow Partners as Consultant and Architect. My focus shifted to a more holistic view of the platform, ESM, CSM and just recently HRSD.

Since 2019 I also develop iOS apps making use of the 2019 introduced SwiftUI framework. Just recently published my iOS App traX - Your Fitness Pal, a smart sports and workout tracker.

Feel free to download your free copy from the AppStore.

Portfolio

• ServiceNow Architecture and Implementation
• ServiceNow Business Consulting
• IT Service Management Consulting
• Customer and Field Service Management, as well as ESM Architecture and Implementation
• ServiceNow Portal and Integration Support and Development
• iOS App Development

ServiceNow Certifications

• Suite Certification – ITSM Professional
  
• Suite Certification – CSM Professional
  
• Certified Implementation Specialist – IT Service Management (CIS ITSM)
  
• Certified Implementation Specialist – Customer Service Management (CIS CSM)
  
• Certified Implementation Specialist – Field Service Management (CIS FSM)
  
• Certified System Administrator (CSA)
  
• Micro-Certification - Automated Test Framework
  
• Micro-Certification - Performance Analytics
  
• Micro-Certification - Predictive Intelligence
  
• Micro-Certification - Virtual Agent
  

ITIL

• IT/IL V3 Foundation
  

Contact

Get in touch with me using the contact form or ping me on Twitter.
For traX support please use traX support on Twitter or the traX contact form.