About me

My Way to ServiceNow

About me

I am currently working at GuideVision Germany, a Premier ServiceNow Partner, in Munich as a Principal ServiceNow Consultant and Architect.

Born in 1975, I started my career at debis systemhaus (bought by T-Systems in 2001) in 2000 as a Fachinformatiker for System Integration.

In 2002 I moved on to be a software developer at AME-Systemberatung for 3 years, until I decided to start my own little company n.o.standard (2005-2007) and worked as a independant software developer.

In late 2007 Serena Software became my employer for 5 years where I started focusing on IT Service Management, IT/IL and ALM as an ITSM-Consultant.

In 2013 ServiceNow became the focus of my working life: I started at ServiceNow as a Senior ITSM Technical Consultant and team lead for a little more than 4 years, taking over technical lead role in several ITSM, ITOM and integration projects.

From August 2017 to November 2018 I worked as ServiceNow Platform Architect in the digital ressort for the Hoffmann Group in Munich, enjoying the ServiceNow customer side.

In December 2018 I returned to ServiceNow consulting, joining Media Solutions as a Senior ServiceNow consultant extending my knowledge in CSM, FSM, Service Portals, Virtual Agent, Predictive Intelligence and more.

Since November 2019 I am Principal ServiceNow Consultant and Architect at GuideVision Germany.

I love sports, riding my e-scooter as well as my electric SmartEQ, listening to podcasts, read a good (scifi) book and vegan cooking. Being guilty of being an Apple fanboy I enjoy iOS development and releassed my first App traX - Your Fitness Pal in December 2020.

ServiceNow Certifications

Suite Certification – ITSM Professional
Suite Certification – CSM Professional
Certified Implementation Specialist – IT Service Management (CIS ITSM)
Certified Implementation Specialist – Customer Service Management (CIS CSM)
Certified Implementation Specialist – Field Service Management (CIS FSM)
Certified System Administrator (CSA)
Micro-Certification - Automated Test Framework
Micro-Certification - Performance Analytics
Micro-Certification - Predictive Intelligence
Micro-Certification - Virtual Agent

ITIL

IT/IL V3 Foundation

My ServiceNow Profile

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